Privacy policy

We are ENCENS incense, a small women led business based in Manchester, UK. We only use your information to process your order, deliver your items, and help you if you need support.

What we collect:
* Your name, address and contact details
* Your order information
* Any details you choose to give us
* We never see full card numbers (Shopify handle payments securely)

How we use your info:
* To process and send your order
* To contact you about your order
* To handle returns or exchanges
* To meet legal requirements like keeping tax records

Who we share it with:
* Shopify (our website platform)
* Payment providers
* Delivery couriers
We never sell your information.