Terms of service

These terms explain how our website and orders work.

Business Information:
ENCENS incense Ltd
Company Number: 16401018
Manchester, United Kingdom
Email: npal@eincense.co.uk

Products:
Our incense and holders are handmade, so each item may vary slightly.
Always burn incense safely and never leave it unattended.

Prices & Payment:
* All prices are in GBP
* Payments are handled securely by Shopify

Orders:
* Your order is confirmed after payment is successful
* You’ll receive email updates about your order
* If there’s a rare stock or pricing error, we will cancel and refund you

Delivery:
* UK Standard Delivery: £5.99
* UK Express Delivery: £12.99
* Free Standard Delivery on orders over £50
* No international shipping
* Local collection available at market stalls

Safety:
Use incense responsibly. We are not liable for misuse.